The End of Evangelion - DVD Recall

[Evil Dr. Reef]

Just got this today straight from Manga:


October 14, 2002

Dear Manga customers,

Over the past 2 weeks we have received some e-mails in regard to our latest
DVD release, NEON GENESIS EVANGELION "The End of Evangelion." There have
been isolated reports of the disc not performing well on certain DVD
players. We have spent a great deal of time investigating these reported
technical issues with some of the country's leading DVD authoring,
replication and QC facilities.

As a standard procedure with all Manga DVDs, the NEON GENESIS EVANGELION
"The End of Evangelion" DVD was tested on over 50 different brand DVD
players at a leading professional DVD lab and passed all performance and
functionality tests before it was released. Through our new research we have
found that the product for sale in the marketplace meets all performance,
quality and playback standards.

If you have experienced difficulties playing your disc, we recommend the
following:

1.If you have purchased a possible problematic disc, please return it to
your store for an exchange. It is highly likely that the replacement disc
will perform correctly.

2.If this procedure does not work for you, please send us your disc
including the packaging to:

Manga Entertainment
Evangelion DVD
P.O. Box 482
Lincolnshire, Il 60069-0482

After our manufacturer tests and confirms your returned disc to be
problematic, we will send you a replacement disc (allow 2 weeks delivery.)
If your returned disc tests not to be problematic, it will be returned to
you as is.

In recognition of any confirmed problematic DVD and to cover the
inconvenience of shipping costs and delay to you, we will also send you a
courtesy advance DVD of our upcoming November release Virus, from acclaimed
anime director Masami Obari (Fatal Fury-The Motion Picture). This offer is
valid only through November 26, 2002.

We have also been receiving many e-mails in appreciation of the excellent
quality and production of the NEON GENESIS EVANGELION DVDs and we thank you
for your feedback and support.

Isolated DVD performance and functionality issues are industry wide due to
the nature of DVD technology, players and replication. Manga Entertainment
takes pride and has given every effort to bring you the highest quality DVD
productions on both of our NEON GENESIS EVANGELION DVD releases.

Thank you,

Manga Entertainment
Cool, eh? I almost hope that the 2nd press of the DVD doesn't work so I can get a free Virus DVD. :p

[unknown hero]

its good to hear that they recognize the problem, not to mention giving us working copies for free

[Batmex]

Manga redeems himself!?


**Alleluia song plays**

[Weatherman]

Hmmm, I guess that's why the Manga pannel at this past weekends Anime USA convention was canceled. They didn't want to let the cat out of the bag too soon. Well, at least they owned up and fixed the problem. Now, if we can get more discs with 5.1 mixes for the japaneese tracks, heh. :)

[Cyporiean]

umm.. chances are, your still screwed.

Manga will only give you a replacment if they feel that your disc is defective.


And they have already said that there is nothing wrong with End Of Evangelion... or WOH (Another Gainax title that they screwed up years ago and still won't admit to having a problem)

They also say that the Hard Subbed VHS quality Macross Plus Movie DVD is prefectly fine.

[Sir Gatts]

Step 1
Customer: Can't wait to get my new replacement disk next month.

Manga: We'll just test using only the one player to speed up the testing process.

A month later
Customer: Opens box containing DVD

Scenario A: Letter stating product free from defects and a bill for shipping & handling. Customer gets back old disk.

Scenario B: Letter stating Manga goofed. A bill for shipping & handling. Customer gets a new DVD. Repeat step 1

:D

[Evil Dr. Reef]

I went out and got my replacement DVD last night, and it works fine on both my DVD-ROM and my DVD Player. It's almost a shame... I wanted that Virus DVD. :D