Wizard Refuses to Re-Address My Subscription

[Terminatah]

I recently moved and had to re-address my magazine subscriptions. One of them had an extremely easy interface on their website and let me know exactly when the re-address would take place, as well as how many issues I had left under my current subscription. The other was Wizard.

I have emailed Wizard at customerservice@wizarduniverse.com, subscriptions@wizarduniverse.com, and I have called them at their customer service voice mail number. I even applied for jobs at Wizard and wrote a cover letter saying that part of the reason I was applying to work there was so that I could find out how to have my subscription re-addressed.

I have never received a reply.

So either they just never felt the need to acknowledge me, or there are no human beings currently working at Wizard. Now I have to start buying the issues at bookstores even though I already paid for a subscription. It don't seem right, do it?

-Terminatah

[Stuckey]

Now I have to start buying the issues at bookstores even though I already paid for a subscription. It don't seem right, do it?

-Terminatah

So they're being rewarded for crappy customer service. I kid. I know the feeling. It sucks.

I posted a topic about it over on their forums to see if maybe that'll be any help. I'll PM you a link, becuase I don't know if we're supposed to link to other forums on the boards.

[Terminatah]

So they're being rewarded for crappy customer service. I kid. I know the feeling. It sucks.

I posted a topic about it over on their forums to see if maybe that'll be any help. I'll PM you a link, becuase I don't know if we're supposed to link to other forums on the boards.Looks like no one responded there or here. Thanks anyway. I suppose some injustices in the world must go unchecked.

-Terminatah

[WadeWilson]

If they don't respond in any way albeit e-mail or phone, call up the Business Bureau or whoever. Tell them your story and then tell them they won't change your adress/aren't answering it and you'd be ecstatic if they could do something about it; whether they find a way to get through to Wizard, or to just cancel your subscription so that you can buy them at the newstand. If you ever get through to Wizard they may end up giving you a few extra months...oh who am I kidding. No they won't. But it wouldn't be bad to say "After all of this hassle, what are YOU going to do for ME, as a (long time?) and loyal customer as I find the inability to change my adress completely unacceptable."

Good luck man!

[Shawn Hopkins]

Two things that might work:

Try looking for an address in an issue where you can send a paper letter. That might get more attention than e-mail.

Cancel your subscription and demand a refund. They might try to fix the problem to keep you from leaving.

[Lorendiac]

Ages ago, I read in a book somewhere that the following is supposed to have really happened.

A woman was having serious trouble with a department store's computerized billing system that kept billing her for something she didn't owe them. She would call people on the phone to complain about it, and write letters, and yet the bills would continue to come on a monthly basis. Nothing changed.

Finally she wrote a letter and addressed it to the company's Central Mainframe Computer (or whatever), with a copy of that letter addressed to the office of the President of the corporation. The letter began along these lines (paraphrased from memory): "Dear Computer: I am appealing to you directly because I have come to realize that you are all-powerful at the company, and the president is your mere figurehead . . ."

Pretty soon the problem was corrected!

(Question: Was it the President whose attention was captured by this oddball letter so that he fixed the problem to prove he wasn't just a figurehead, or was it the Computer who fixed the problem now that the woman was properly acknowledging its supremacy in the corporate hierarchy?)

I don't know if emulating her approach would do you any good, but I just thought I'd mention it! :)

[Terminatah]

I sent the following message to both the subscriptions and customer service email addresses:


I have been emailing and calling you guys for the past month and have NEVER received a reply. I would also never receive a reply in the past when I had general questions, but this is more important. I want someone to contact me and tell me if my address has been taken care of, or I am never subscribing to you guys again. I also want to know how many issues are left in my current subscription (not counting issue 180 for October, which I suspect has already been mailed to the address where I don't live anymore). I don't want to have to address my next email to the Better Business Bureau. Keep up the good work!And I finally received a reply:


i forwarded your email along to have the address changed and im currently shipping you out a replacement issue 180, sorry for the inconvenience and lack of help up to this point.So they didn't tell me how many issues I had left, but at least they gave me something. At the exact same time, my friend was having an issue with his Entertainment Weekly. It seems he used to get them before they would hit newsstands, but once he moved, he started getting them way after they hit newsstands, and the first time he complained, he was told that there is no policy that says he has to get the issues before newsstands, as long as he gets them before the date printed on the issue. So he called them again and said that if he didn't start getting the issues sooner, he would cancel his subscription. Days later, he got the two latest issues in the mail, and the problem was fixed. So, it seems all one has to do in order to fix their problem is threaten to stop buying the product. Pass it on!

-Terminatah

[audiecugi]

Glad you got the problem resolved.

Isn't there also a way to have the post office change all your subscriptions to your new address for you?

[Shawn Hopkins]

Good job. It just goes to show that the squeaky wheel gets the grease, I guess.